Multi-Channel Inbox – All Conversations in One Place
Bring your customer conversations together with Chatentra’s Multi-Channel Inbox. Manage WhatsApp, Instagram, Telegram, and Messenger conversations from one centralized dashboard, so your team can respond faster without switching between different platforms.
With the Multi-Channel Inbox, you can:
- Manage conversations from multiple channels in one inbox.
- Assign chats to specific agents so every customer gets the right support.
- Add internal notes to keep your team informed and organized.
- Apply labels and tags to categorize and prioritize conversations.
- Use the Kanban Chat Board to track conversations through different stages.
- View and organize customer information alongside their conversations.
- Collaborate as a team while maintaining a clear view of customer interactions.
- Keep conversations organized from first contact through resolution or conversion.
One inbox. Every conversation. A smarter way to manage customer communication.
