Last Updated: July 22, 2024

1. Introduction

Welcome to Chatentra Technologies Ltd. (“Chatentra,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of the Chatentra website, platform, applications, and related services available at https://chatentra.com (collectively, the “Service”).

Our Privacy Policy also applies to your use of the Service and explains how we collect, use, safeguard, and disclose information resulting from your use of our Service.

By accessing or using Chatentra, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Service.

For questions or concerns regarding these Terms, contact us at info@chatentra.com.

2. Communications

By using Chatentra, you may receive newsletters, marketing materials, promotional communications, service updates, and other information from us.

You may opt out of marketing or promotional communications at any time by following the unsubscribe instructions included in the communication or contacting us at info@chatentra.com.

3. Purchases and Payments

If you purchase any subscription, product, or service through Chatentra, you may be required to provide information necessary to complete the transaction, including billing and payment information.

You represent and warrant that:

1. You have the legal right to use the payment method provided.
2. All information provided is accurate, complete, and current.

Chatentra may use third-party payment processors to facilitate payments. By submitting your payment information, you authorize us and our payment providers to process applicable charges in accordance with our Privacy Policy.

We reserve the right to refuse or cancel any purchase or subscription where there are issues relating to availability, pricing errors, inaccurate information, suspected fraud, unauthorized transactions, or other legitimate reasons.

4. Promotions

Any contests, sweepstakes, promotional campaigns, or special offers made available through Chatentra may be subject to additional terms.

If additional promotional rules conflict with these Terms, the specific rules applicable to that promotion will apply.

5. Subscriptions

Certain Chatentra features and services may be offered on a subscription basis.

Subscriptions are billed according to the billing cycle and pricing plan selected by you. Unless cancelled, your subscription may automatically renew at the end of each billing cycle.

You may cancel your subscription through your account or by contacting info@chatentra.com.

You are responsible for providing accurate and complete billing information and maintaining a valid payment method.

If a subscription payment fails, Chatentra may suspend or terminate access to the affected services until payment is successfully received.

6. Free Trials

Chatentra may, at its discretion, offer free trials for certain subscription plans or services.

Where billing information is required during registration for a free trial, you will not be charged until the applicable trial period ends. Unless you cancel before the trial expires, your selected subscription may automatically begin and the applicable subscription fee may be charged.

Chatentra reserves the right to modify, restrict, or discontinue any free trial at any time.

7. Changes to Subscription Fees

Chatentra may change subscription fees from time to time.

Where applicable, we will provide reasonable advance notice of material changes to subscription pricing. Any price change will generally take effect at the beginning of the next applicable billing cycle.

Your continued use of the Service after a pricing change takes effect constitutes acceptance of the revised fees.

8. Refunds

Refund eligibility is subject to the applicable Chatentra refund policy and the terms of the subscription or service purchased.

Where applicable, refund requests should be submitted to info@chatentra.com within 14 days of the original purchase, unless otherwise stated in the applicable plan or offer.

9. Content

All content provided through Chatentra, including text, graphics, software, designs, interfaces, logos, documentation, and other materials, is owned by Chatentra or its licensors, except for content provided by users or third parties.

You may not reproduce, distribute, modify, transmit, download, republish, sell, or commercially exploit Chatentra’s proprietary content without our prior written permission.

10. Prohibited Uses

You may use Chatentra only for lawful purposes and in accordance with these Terms.

You agree not to use the Service:

• In violation of any applicable law or regulation.
• To exploit, harm, or attempt to harm minors.
• To send spam, unsolicited advertising, fraudulent messages, or other prohibited communications.
• To impersonate Chatentra, a Chatentra employee, another user, or another person or organization.
• For fraudulent, unlawful, threatening, abusive, harmful, or deceptive activities.
• In any way that interferes with another user’s ability to use the Service.
• To transmit malicious software, viruses, worms, trojan horses, or other harmful code.
• To overload, disable, damage, or interfere with the Service or its infrastructure.
• To gain unauthorized access to the Service, servers, databases, accounts, or connected systems.
• To conduct denial-of-service or distributed denial-of-service attacks.
• To manipulate, falsify, or improperly influence Chatentra ratings or reviews.
• To use automated systems, robots, spiders, scrapers, or similar technologies to access or copy Service content without authorization.
• To reverse engineer, decompile, or attempt to derive the source code of the Service except where permitted by applicable law.
• To use the Service in a manner that violates the policies of WhatsApp, Meta, Instagram, Telegram, or any other connected platform.

Chatentra reserves the right to investigate suspected violations and take appropriate action, including suspension or termination of accounts.

11. Analytics

Chatentra may use third-party service providers and analytics technologies to monitor, measure, and analyze the use of our Service. Such information may be used to improve functionality, performance, security, and user experience.

12. Age Requirement

Chatentra is intended for individuals who are 18 years of age or older.

By accessing or using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity and authority to enter into these Terms.

If you are under 18, you are not permitted to access or use the Service.

13. Accounts

When creating a Chatentra account, you agree that:

• You are at least 18 years old.
• The information you provide is accurate, complete, and current.
• You will keep your account information updated.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activities conducted through your account.
• You will notify Chatentra immediately if you become aware of unauthorized access or a security breach.

You may not use a username, business name, trademark, or other identifier that infringes the rights of another person or organization without appropriate authorization.

Chatentra reserves the right to refuse service, suspend accounts, remove content, or terminate accounts where appropriate.

14. Intellectual Property

The Chatentra Service, including its original software, features, functionality, designs, trademarks, logos, and other proprietary materials, remains the property of Chatentra Technologies Ltd. and its licensors.

The Service is protected by applicable intellectual property and other laws.

You may not use Chatentra trademarks, logos, branding, or proprietary materials in connection with any product or service without our prior written consent.

15. Copyright Policy

Chatentra respects intellectual property rights.

If you believe that material available through the Service infringes your copyright or other intellectual property rights, you may contact us at info@chatentra.com with the subject line “Copyright Infringement.”

Your notice should include sufficient information to identify the copyrighted work, the allegedly infringing material, your contact information, and a statement confirming your good-faith belief that the use is unauthorized.

16. Copyright Notice and Procedure

Where applicable, copyright infringement notifications should include:

1. An electronic or physical signature of the copyright owner or authorized representative.
2. A description of the copyrighted work allegedly infringed.
3. Identification of the material alleged to be infringing and its location on the Service.
4. Your address, telephone number, and email address.
5. A statement that you have a good-faith belief that the disputed use is unauthorized.
6. A statement confirming that the information provided is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Copyright-related notices may be submitted to info@chatentra.com.

17. Feedback and Suggestions

You may provide Chatentra with feedback, suggestions, ideas, error reports, feature requests, complaints, or other information relating to the Service (“Feedback”).

By submitting Feedback, you acknowledge that Chatentra may use such Feedback to improve, develop, modify, or commercialize its products and services without owing you compensation, unless otherwise required by applicable law.

You agree not to submit confidential or proprietary information belonging to you or a third party as Feedback.

18. Links to Third-Party Websites and Services

Chatentra may contain links or integrations to third-party websites, platforms, applications, or services that are not owned or controlled by Chatentra.

Chatentra is not responsible for the content, privacy policies, security, availability, or practices of third-party websites or services.

You acknowledge that your use of third-party services is subject to their respective terms and privacy policies.

19. Disclaimer of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHATENTRA’S SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

CHATENTRA MAKES NO EXPRESS OR IMPLIED WARRANTIES REGARDING THE OPERATION, AVAILABILITY, SECURITY, RELIABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICE.

WE DO NOT GUARANTEE THAT:

• The Service will always be available or uninterrupted.
• The Service will be error-free.
• Defects will always be corrected.
• The Service will be free from viruses or harmful components.
• The Service will meet every user’s particular requirements or expectations.

Nothing in these Terms excludes or limits warranties that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHATENTRA TECHNOLOGIES LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES arising from or relating to your use of the Service.

Where liability cannot be excluded under applicable law, Chatentra’s liability shall, to the maximum extent permitted by law, be limited to the amount you paid to Chatentra for the applicable Service giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

21. Termination

Chatentra may suspend or terminate your account or restrict access to the Service immediately, with or without prior notice, where we reasonably believe that you have violated these Terms, applicable law, third-party platform policies, or otherwise created risk to Chatentra, its users, or the Service.

You may terminate your account by discontinuing use of the Service and following any applicable account cancellation procedure.

Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, and applicable obligations—will remain effective after termination.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms and the Privacy Policy constitute the agreement between you and Chatentra concerning your use of the Service and supersede prior agreements relating to the Service.

23. Changes to the Service

Chatentra reserves the right to modify, suspend, restrict, or discontinue any part of the Service, including features, functionality, or content, at any time.

We may also restrict access to certain features or portions of the Service, including for registered users.

Chatentra will not be liable for any temporary or permanent unavailability of the Service to the extent permitted by applicable law.

24. Amendments to These Terms

Chatentra may modify these Terms from time to time by publishing an updated version on the Website.

You are responsible for reviewing these Terms periodically.

Your continued use of Chatentra after updated Terms become effective constitutes your acceptance of the revised Terms.

If you do not agree with the revised Terms, you must stop using the Service.

25. Waiver and Severability

A failure by Chatentra to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

If any provision of these Terms is determined by a competent court or authority to be invalid, illegal, or unenforceable, that provision will be modified or removed only to the extent necessary, while the remaining provisions will continue in full force and effect.

26. Acknowledgement

BY ACCESSING OR USING CHATENTRA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

27. Contact Us

If you have questions, comments, complaints, technical support requests, or other concerns regarding these Terms or the Service, please contact:

Chatentra Technologies Ltd.
Email: info@chatentra.com
Website: https://chatentra.com/contact/